Efficient service at consulate

First published: 14th January 2010

My experience of renewing my passport at the British consulate was quite different from Bob Beadman's ("Long wait for new passport", January 12).

I needed to travel urgently for a funeral last May and the staff were efficient, helpful and able to fast-track my application.

My waiting time on both visits was not unreasonable (and I took a book to read).

However, it would be unreasonable to evaluate the efficiency of a service based on one event in 10 years (the normal validity of a passport). Maybe Mr Beadman was unlucky and I was lucky.

American spelling on the TV information, however, is a concern and I hope the consulate can check the relevant video.